Armour was proud to receive the “Innovator of the Year” Award from PeopleNet and TMW Systems at their joint user conference in Nashville this summer. We were recognized in the LTL/intermodal/specialty category for being instrumental in the development of TMW’s ConnectedDock application, our cross-dock technology that is key in the movement of freight across our dock. The scanning technology within the ConnectedDock system not only reduces misdirected freight, but provides our operations and customer service teams with full visibility of the LTL freight moving through our system. As well, the system helps to reduce manual paperwork and system processes such as freight cubing and manifesting, leading to a more automated process, improvingfreight flow and reducing errors across the network.
In addition to ConnectedDock, Armour was also recognized for using TruckMate to automate our billing process to reduce overhead and provide accurate, timely billing. Similar to the cross dock process, automation in billing also reduces manual processes that can be both time consuming and lead to errors. To allow our people to work on more productive tasks, billing automation leaves the more mundane tasks to the system to execute.
The Armour courier and city transport operations have moved to a fully automated handheld solution for city deliveries. Using Shaw’s mobile technology, our entire courier and city transport fleets are now equipped with Intermec handheld device technology to provide more information faster.
The solution allows the driver to get their pick-ups in real-time on the device, updates the system with instant information on the status of the pick-up and also starts the creation of the pick-up bill. On the delivery side, the technology passes delivery information back to the system for the real-time update of delivery status as well as signature capture. Today a customer can sign for a delivery and, within minutes, the shipper has the status of the shipment and signature available to them to view.
Because the pick-up and delivery features on the device, like signature capture, delivery information and shipment status integrate
seamlessly with our new Truck-Mate software, we have also been able to move to a paperless delivery system. This is an exciting step in technology at Armour as we continue to leverage our TruckMate system and new technologies that integrate within it.